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User persona

A persona built from evidence rather than imagination — including the line most personas miss: what would make this person leave.

Previewbalanced layout · pastel theme
Persona nameWhy they would leaveThe moment it stops being worth itEvidenceUsage dataSupport ticketsInterview quotesTools they useWhat they loveWhat they tolerateWhat they open dailyHow they decideWhat kills a dealWhat convinces themWho else is involvedFrustrationsWhat they have given up onWhat makes them look badWhat wastes their timeGoalsWhat they are measured onWhat success looks like for themContextA day in their weekTeam sizeRole and seniority

What is inside

  • Persona name
  • Context
  • Role and seniority
  • Team size
  • A day in their week
  • Goals
  • What success looks like for them
  • What they are measured on
  • Frustrations
  • What wastes their time
  • What makes them look bad
  • What they have given up on
  • How they decide
  • Who else is involved
  • What convinces them
  • What kills a deal
  • Tools they use
  • What they open daily
  • What they tolerate
  • What they love
  • EvidenceCite the source. A persona with no evidence is a mood board.
  • Interview quotes
  • Support tickets
  • Usage data
  • Why they would leave
  • The moment it stops being worth it

Make it yours

Using a template creates an independent copy in your workspace. Edit, restructure or delete anything — the original stays put.

Use this template