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Problem solving16 topics
5 Whys
Drill from a symptom to a cause you can actually fix, one "why" at a time — the simplest root-cause method there is.
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What is inside
- The problem
- Why did it happen?
- Why did that happen?
- Why did that happen?
- Why did that happen?
- Why did that happen?
- Root cause
- Countermeasure
- What we observed
- When it started
- Who noticed
- What it cost
- Fix and prevent
- Immediate fix
- Systemic fix
- How we would detect it sooner
Make it yours
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